Product Shipping: 

Once you've placed your order, we normally fulfill it within 24 hours. Currently, we only ship within the United States. We offer FREE Standard Shipping. It normally takes 4 - 6 days from the time your order has been placed to product delivery. 

Want it faster? Select Expedited Shipping at checkout, it usually takes 3 - 5 days from the time you have put in an order to product delivery.

Returns

Your satisfaction is very important to us. We aren't perfect although we try very hard to be! If you think we screw up and your product is damaged during transit, just shoot us an email via the contact page and we promise to make it right!

If any product, does not meet your expectations, you may return it for a complete refund of the purchased product price within 30 days of placing your order. Please note that you will not be refunded for the original shipping costs. All items must be unused with labels or tags attached. Items returned in any other condition will not be accepted nor will a refund be issued. You are responsible for any return shipping fees. To start the return process, please contact us via the Contact Us page and we will review it within 2 business days.

Returns won't be issued due to shipping delays. 

Once an order is placed, it cannot be cancelled.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alexantacreations@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be given to you.

Shipping
To return your product: 1480 Gulf Road, #327-900, Point Roberts, WA 98281-9020

You will be responsible for paying for your own shipping costs for returning your item.